Depending on whether you are an End User, End Customer, Representative, or Visitor, our collection and use of Personal Data varies. For instance, if you are the sole proprietor of a business, we may collect Personal Data to onboard your business. However, you may also be an End Customer who purchased goods from another Business User that uses EightPay Inc.’s Services for payment processing, or an End User who uses Link to make those purchases.
In this Privacy Policy, "Transaction Data" includes Personal Data, such as your name, email address, billing address, shipping address, payment method information (such as credit or debit card number, bank account information, or payment card image selected by you), merchant and location, purchase amount, date of purchase, and in some cases, information about what you have purchased and your phone number and past purchases.
1.1 End Users
We offer End User Services directly to you for personal use (e.g., Link). When you use Link or connect your bank account, you allow us to store your payment methods so that you can easily use them across merchants who are our Business Users. We collect Personal Data, such as your name, contact information, payment method details (e.g., card number, CVC, and expiration date), and Transaction Data related to your transactions when you choose to pay with Link.
If you share bank account information with us, we periodically collect and process your account information, such as bank account owner information, account balances, account number and details, account transactions, and credentials. We share this Personal Data with Business Users that you choose only with your separate permission. You may ask us to stop collecting and sharing this information. We also share contact information, such as shipping address, billing address, and phone number, with Business Users that you do business with, but only with your separate permission.
When you buy goods or services directly from EightPay Inc., we receive Transaction Data, such as contact information, payment method information, and information about that transaction. We also provide an identity verification service that compares an identity document with your image (e.g., selfie). You may choose to opt-in to store that verification for future use across other merchants, and separately consent to letting us use your biometric data to improve our verification technology. You can also ask us to stop providing you these services.
We use your Personal Data to provide the End User Service to you, including security, sanctions screening, delivery, support, personalization (e.g., language preferences and settings choices), and messages related to the End User Service (e.g., communicating Policy updates and information about our Services). We also use your Personal Data to assess whether your use of Link to make a payment with a merchant is authorized by you (and not a bad actor) and likely to be successfully authorized by the payment method you choose to use when you choose to make purchases with Link.
When you choose to connect your financial account with EightPay Inc., you may choose to share account information with Business Users that you do business with. These Business Users will have their own privacy policies that describe how they use that information. For payment transactions with Link, we share your End User Personal Data with others to enable or "process" the transaction. We use your Personal Data collected across our Services (e.g., EightPay Inc. Radar) to detect fraud and prevent financial losses for you, us, and our Business Users and financial partners, including to detect unauthorized purchases. We may use your Personal Data to assess your eligibility for, and offer you, other End User Services or promote existing End User Services. We do not sell or share End User Personal Data with third parties for marketing or advertising their products without your separate consent.
1.2 End Customers
EightPay Inc. provides Business Services to our Business Clients. (e.g. payment processing through in-person or online checkout, or processing pay-outs for those Business Users). When we act as a Business User's service provider (also known as a data processor), we will process Personal Data in accordance with our agreement with the Business User and the Business User's lawful instructions (for example, when we process a payment for a Business User because you purchased a product from them) or they instruct us to send funds to you.
a. Collection of Personal Data from End Customers by EightPay Inc.
When End Customers engage in payment transactions or other activities with Business Users who utilize EightPay Inc.'s payment processing services, EightPay Inc. collects Transaction Data. This may include information such as payment amounts, refunds, purchases, donations, and transaction histories with the Business User. EightPay Inc. may also obtain incomplete checkout form information even if the transaction is not completed.
EightPay Inc. provides verification and fraud prevention services to Business Users, which involves collecting Identity/Verification Information from End Customers. This may include Personal Data such as government IDs, selfies, and payment method information for age verification or authorization purposes. To prevent fraudulent activities, EightPay Inc. may compare this information with data collected from Business Users, financial and identity verification partners, publicly available sources, and third-party service providers. This helps EightPay Inc. to evaluate whether the person engaging in the transaction is the actual End Customer or someone impersonating them.
b. Our use and sharing of Personal Data of End Customers
To provide our Business Services to Business Users, we require Personal Data from End Customers, and we share such data with the Business User. We also use End Customers’ Personal Data for EightPay Inc.’s own purposes, where allowed by law, to enhance, secure and provide our Business Services and to prevent fraud, loss, and other harms as explained below.
Payments and Accounting. We use your Transaction Data to facilitate our Payments related Business Services to Business Users. This includes processing online payment transactions, computing sales tax, invoicing and billing, helping them calculate their revenue, pay their bills, and perform accounting tasks. Moreover, we may also use Personal Data to enhance and improve our Business Services.
When you make a payment transaction, your Personal Data is shared with various parties as part of the transaction. We act as a service provider or processor, and we share Personal Data with other parties to enable the transaction. For instance, if you opt to use a payment method for the transaction (such as credit card, debit card, buy now pay later, or direct debit), the payment method will receive the Transaction Data that contains your Personal Data. Please refer to your payment method’s privacy policy to learn more about how they handle and share your data.
The merchant you do business with will also obtain Transaction Data that includes your Personal Data, and the merchant may share that data with others. Please consult your merchant’s privacy policy to learn more.
To allow our Business Users to offer financial services, we may receive and use your Personal Data when you use cards provided by EightPay Inc. or its financial partners. These cards may bear the EightPay Inc. brand or the brand of our Business Users or bank partners. We will also use your Personal Data to verify your identity, reduce fraud, and enhance security. If you provide a "selfie" and an image of your identity document, we will use technology to verify your identity. We use the Personal Data we collect across our Services to detect and prevent losses for you, us, our Business Users, and financial partners. We may provide our Business Users with Personal Data about you, including your attempted transactions, to help them assess the fraud or loss risk associated with a transaction.
We share Personal Data of End Customers with their respective Business Users and parties authorized by those Business Users to receive Personal Data. This includes when a Business User authorizes a third party application provider to access their EightPay Inc. account using EightPay Inc. Connect. For instance, when Identity Services are used to verify an End Customer's identity, EightPay Inc. shares the information provided by the End Customer with the Business User. The Business Users may further share your Personal Data with third parties they authorize. Please refer to their privacy policy to learn more.
If you begin a purchase, we share your Personal Data with the Business User and they may use it for marketing and advertising purposes, subject to their privacy policy. You can refer to their privacy policy to know about your rights to stop the use of your Personal Data for marketing purposes. We do not use, sell or share End Customer Personal Data for our marketing or advertising, or for marketing and advertising by third parties who are not the Business User you have transacted or attempted to transact with.
1.3 Representatives
To provide Business Services, we collect, use and share Personal Information from Representatives of Business Users (e.g. a business owner).
a. Personal Data that we collect about Representatives
Registration and Contact Information. When you create a EightPay Inc. account for a Business User, we gather your name and login credentials. If you register for a EightPay Inc. event or sign up for EightPay Inc. communications, we collect your registration and profile information. If you are a Representative or Representative of a potential Business User, we receive your Personal Data from third parties to advertise, market and communicate with you, and we may associate your location with you to determine which Services or information would be relevant. For more details, please refer to Section 2.
Identification Information. If you own a Business User or are expected to hold shares, an officer or director position in a Business User, we will need your contact details such as your name, postal address, telephone number, and email address to comply with our financial partner and regulatory requirements. We collect Personal Data about you such as your ownership interest in the Business User, your birth date, and government identifiers related to you and the Business User, like your social security number, tax number, or Employer Identification Number. Additionally, you may opt to provide your bank account information.
b. How we use and share Personal Data of Representatives
Business Services: In order to provide the Services requested by you or the Business User you are associated with, we may use and share your Personal Data with the Business User. For instance, for tax Business Services, we may use your Personal Data to file taxes on behalf of the Business User. Similarly, for our Atlas business incorporation services, we may use your Personal Data to file documents with government authorities on your behalf.
We may also share your Personal Data with parties authorized by the Business User to receive such information. For example, payment method providers such as Visa and WeChat Pay require merchant onboarding information for Business Users that accept their payment methods. EightPay Inc. will provide the necessary information, including the Personal Data of Representatives, to such financial partners. These payment method providers may be located outside your home country, such as WCP, AliPay, Block, Klarna Bank AB. The use of your Personal Data by authorized third parties is governed by their own privacy policies.
If you have chosen a company name that includes Personal Data, such as a sole proprietorship or a family name, we will use and share that information as any company name would be used in connection with the provision of our Services.
Advertising: We may use and share your Personal Data with others to advertise and market our Services to you, where allowed by applicable law. We may use interest-based advertising and emails and measure the effectiveness of our ads. However, we do not sell or share your Personal Data with others for their advertising purposes. Please see our Cookie Policy for more information.
1.4 Visitors
We collect, use and share Personal Data of Visitors (who are not End Users, End Customers or Representatives).
a. Visitor Personal Data that we collect
Upon visiting our Sites, your Personal Data may be obtained through your submission or our use of cookies and related technologies.
If you complete a form found on the Site or on third-party websites featuring our advertising (such as LinkedIn or Facebook), we collect the information provided in the form, such as your contact information and any details related to your inquiries regarding our Services. We may also assign a location to your visit.
b. How we use and share visitor Personal Data
Personalization: The information we collect from cookies and similar technologies is used to personalize your experience on our Sites, improve navigation, and make content about EightPay Inc. and our Services more relevant to you. This includes tailoring our responses to your region, as some of our Services may not be available in all areas.
Advertising: We may use and share Visitor Personal Data with others to advertise and market our Services to you, in accordance with applicable law and consent requirements. This includes interest-based advertising and email campaigns, with the aim of measuring the effectiveness of our ads. Please see our Cookie Policy for more information. We do not sell or share Visitor Personal Data to others for their advertising purposes.
Engagement: When visitors interact with our EightPay Inc..com site, we may use the information we collect from your devices to provide opportunities for you to engage in conversations or chat with chatbots, in order to address your questions.